Granngården – transforming its claims handling
Founded back in 1880, Granngården, is a well-established company. The company offers products and services primarily for agriculture, gardening, pets and the home. More than 100 retail outlets are situated around the country. Granngården also offers e-commerce to its customers.
About 800 employees work towards offering quality products that promote a more down-to-earth lifestyle to its customers.
Like many other companies in the retail sector, Granngården has focused on making shopping easier for its customers by creating digital-contact surfaces. The challenge for companies that both manufacture and sell goods is to keep the same pace when it comes to internal modernization and digitalization. This was also a challenge that Granngården identified, and first on the list was dealing with claims handling.
Granngården had an established process for claims handling. The big challenge, however, was to make that process work. The employees created templates in Excel to cover gaps among existing systems. Soon, however, Granngården, just like other companies having tested similar solutions, discovered new problems arising. It became harder to follow up on cases and this led to lost revenue as they weren’t compensated accordingly by suppliers. The lack of correct data also resulted in incorrect decision support.
“We’ve already saved a lot of time and we work more efficiently – yet, we’ve only come a short way towards where we want to end up.”
Claims and Deviation Examiner