Digital solution for increased citizen service through more efficient case management

Laws, Rules and regulations are no strangers to the Public Sector. Create smart IT applications with the use of Barium Live that ensures compliance.

The public sector is still suffering from manual ways of working in many areas. Qualification requests, employment alterations, sick leaves or booking conference rooms are just some examples where both Excel, PDFs and pen and paper are common tools. Information is being sent via snail mail and managers are being hunted internally in the chase for signatures.  

There are quite some work activities throughout the year that entails gathering, attesting and approving information that is compiled to create a report. This can be everything from complaints, feedback from citizens, trustee commission or managing innovation proposals. 

Build tailored workflows that functions as processing support behind your e-services or as a complement to business systems that doesn't support your specific ways of working. Create a structured way of working for administration that reaches from your e-services to business systems and further on to external entrepreneurs. 

Barium Live offers a solution that manages cases from external forms on the website as well as functional mailboxes. Manage cases in a structured way - from registration to accountable administration and all the way to external entrepreneurs - using automated case allocation. Analyse and follow up on which cases are the most frequent recurring using smooth statistical and reporting functionality. 

Maximize your RPA investment. Combine Barium Live with an RPA solution och shift focus from automating certain tasks to enhancing the process - end-to-end. Capture unstructured information that is being handed over to the robot which makes a decision wether the next step should be assigning the task to an individual or being fed to the system.