Customers, citizens or patients, whatever term you choose to use, it is important to design your operations and service offering according to their wishes. Today's customers expect the same fast service and digital experience as of other industries.
Health and social care industry faces the same change that several other industries - increased focus on customers, changeability, digital meetings and a constant cost pressure. More should be done for less, and a lot of hope and faith is in the use of new technologies.
At the same time, new challenges arise such as demographic changes and increased regulatory demands from the authorities. No wonder that a growing proportion of time spent is done on administration. With our platform and technology, we want to help health and social care to digitize this type of administration, so you have more time to those who need it the most.
A global service company supplying vending machines for food and beverages in 21 countries are using Barium Live to implement their new strategy. By documenting all processes “As-Is” in Barium Live the were able to in a fast and structured way and based on strategy decide and define the “To-Be” definitions of their processes. Once that was decided they have now started to make process-by-process executable. Barium Live is a key component in implementing their new strategy. And so far processes in Barium Live have replaced 5 old systems.
Increased customer satisfaction