The client can report errors directly through forms on the web, mobile, tablet or via email that goes directly into the service request system
The cases can be classified automatically and then go directly to the correct service technicians or contractors’ inbox, along with case information, map and directions
Administrators can allocate tasks and manage priorities needed. Performed actions are recorded in the case, which gives full traceability and the ability to follow up.
We want to lower the threshold for introducing new business support systems - because of that we have created the entire solution in our cloud service Barium Live. It is easy to set up and requires no installation, investment in hardware or lengthy consulting projects.
You will get incoming work orders via the web, mobile or tablet, with all the available information, map features and directions to the location where the error may occur.
Quality assured workflow with very good overview, monitoring tools, and dynamic web reports with the ability to quickly identify recurring problems and bottlenecks.
The solutions is based on our flexible application platform that encourages interaction and business improvement, possess good integration capabilities and smart automatic reminders and escalations.
Total overview of ongoing and closed cases, the possibility of categorization and prioritization, and automatic notifications to customers via email or text message.