When it is quicker to answer a question immediately than to actually log it in the system, it is usually not done. This leads to inaccurate statistics regarding staffing and key performance indicators. With SmartStart we have developed a smart feature together with case templates that makes it super easy to log cases instantly.
Have you filled your workplace and computer with several documents and notes for you to remember all the answers from incoming questions? Is there any interim change or action that you need to have awareness of? With a built-in, context-based knowledge base you have the answers at your fingertips. Update and change easily without cumbersome administration.
Customers and citizens expect rapid and accurate feedback, regardless of the channel they use. With integration to your e-services, it becomes possible to bring together cases in one place.
We believe in lowering the thresholds for introducing new business support systems - because of that, we have created the entire solution in our cloud service Barium Live. It is easy to set up and requires no installation, investment in hardware or lengthy consulting projects.
Deliver awesome customer service across all channels. Capture and coordinate cases in one place for improved statistics.
Get full traceability, process compliance and equal treatment of cases - without sacrificing efficiency.
Reduce the number of systems and manage your legacy by means of a flexible cloud service that ensures that the business can work process oriented. Use the same platform for management system, case management, HR-processes and more.
Work with a modern and easy to use tool that is created for you to have a better day. We want it easy to do the right thing.
SmartStart for speedy registration of cases
Context-based knowledge bank
Lists and reports for easy overview
Automatic ticket assignment
All contact center capabilities
Seamless integration with e-services and e-government platforms
Case handling and support for specialists
Integration with enterprise systems