2022-02-24 | DPA

All you need to know about Digital Process Automation

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You have probably noticed that Digital Process Automation, or DPA in short, is mentioned more and more related to topics around operational efficiency, digitalization, and Hyperautomation. 

So what's all the fuzz? For what, when, and for whom is it?

Emerging from Business Process Management (BPM) 

DPA is an evolutionary step from its parent business process management. While BPM is all about process optimization and focuses on bringing value to the organization, DPA enhances that to include customers, suppliers, and partners. The enhancement is the ability to automate the workflows at a grander scale. 

DPA and BPM are specialized software to digitalize processes and support digital transformation at its core. 

The difference between DPA and BPM

As in every other technological innovation, the acronyms become more frequent. BPM and DPA are highly related, but what separates them?

  • DPA includes process digitalization, whereas BPM assumes the targeted processes already have been digitalized 
  • BPM targets business processes, while DPA supports a much broader approach. 
  • DPA is human-centric, while BPM is system-centric. The foundation of DPA is to offer all employees the right conditions to achieve the right tasks. Regardless of other software or systems involved in the process. 

Other than these three, the similarities are far greater than the differences. 

What does it mean to your transformation journey? 

Well, if your organization is customer-centric regarding digitalization and process automation, DPA would be your category of choice. 

Compared to BPM, which leaves other stakeholders than just your organization in the cold, DPA will help you include all necessary stakeholders. Customers mean humans, and as long they are within your scope - you will stay on track on what matters in your automation journey.  

Example: The delivery process

Let's say you repeatedly receive complaints about delayed deliveries from a customer. While that could be stock-related or lacking internal processes, this is an information game for both you and your customer. Lack of information leads to disappointment. 

With DPA, you can build a digital and automated process while ensuring that information is being shared with the right stakeholder at the right time. 

This example in short:

  • The customer should be able to see if the goods are in stock
  • Employees should be able to see what's available and when
  • Delivery information should be automatically updated

Where do you start with digital process automation? 

  • Start with the "low hanging fruits" and aim for immediate impact.
  • When these have been digitalized and automated - move for the more complex ones. 
  • Make sure to involve cross-functional stakeholders to make sure it suits those affected by the new ways of working.

When you have identified the process candidates you want to streamline, it's time to bring the stakeholders together. What you have designed as a process visualization may differ from actual ways of working. 

  • Who's involved? 
  • What information is needed? 
  • What steps define the process? 

Aim for a model based on truth, but nothing is perfect from the beginning. One of the strengths DPA-platforms' has is changing the process over time. After finalizing the modeling, it's time to bring in automation. 

Decide on triggers and preferred actions the process should make. This could include retrieving and transferring data from one source to another. 

Want to see it with your own eyes? 

If you are interested in discovering more about DPA and its possibilities, we're happy to help. Book a demo or get in touch with us. 

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